Privacy Policy

What Information We Collect

When you submit a form on this site, we collect the information you provide. Depending on the form, this may include:

• Name
• Email address
• Phone number
• Home address or ZIP code
• Description of crawlspace symptoms or concerns

When you use our interactive tools (such as the Energy Leak Calculator or Mold Risk Score), we may collect the inputs you provide in order to deliver your results and, if you opt in, to follow up with relevant educational content.

When you download a resource or guide, we may ask for your email address so we can deliver the resource and send related educational information.

How We Use Your Information

We use the information you provide for the following purposes:

• Responding to your inquiry — When you submit a form, we use your contact information to follow up with relevant information or answers to your questions.
• Connecting you with crawlspace professionals — If you request help, we share your information with qualified crawlspace professionals who serve your area. Currently, this means JLB Foundation Repair and Basement Waterproofing, the organization that funds this educational site.
• Delivering educational content — If you download a resource or opt in to email updates, we use your email address to send crawlspace science content, guides, and related educational material.
• Improving the site — We may use aggregated, non-identifying data to understand how visitors use the site and improve our content.

We Do Not Sell Your Data

Cookies and Tracking

This site uses only essential cookies required for basic site functionality. We do not use advertising cookies, retargeting pixels, or social media tracking scripts.

If we use analytics to understand site traffic, we rely on privacy-respecting tools that do not track individual users across websites or build advertising profiles.

Third-Party Services

We use a limited number of third-party services to operate this site. These services process data on our behalf and are bound by their own privacy policies:

• Form processing — Form submissions are routed through a secure processing service that delivers your information to the appropriate recipient.
• Email delivery — We use a third-party email service to send confirmation messages and educational content.
• Hosting — This site is hosted on a cloud platform that may log standard server access information (IP address, browser type, pages visited) for security and performance purposes.

Data Retention

We retain your personal information only as long as necessary to fulfill the purpose for which it was collected. Form submissions and inquiry records are retained for up to 24 months to ensure we can provide follow-up support. Email subscriber information is retained until you unsubscribe.

Aggregated, non-identifying analytics data may be retained indefinitely to help us understand long-term trends in site usage.

Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request deletion of your personal information from our records.
• Opt out of email communications at any time by clicking the unsubscribe link in any email or by contacting us directly.
• Request correction of any inaccurate information we hold about you.

We honor all requests promptly. In most cases, we can fulfill your request within 7 business days.

Children's Privacy

This site is not directed at individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information through this site, please contact us and we will remove it promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable regulations. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

Contact Us About Privacy